Coronavirus threw a lot of well-established routines and best practices overboard without warning. Within only a few months, almost every aspect of hotel operations had to be re-examined and updated in ways nobody would have predicted at the start of 2020. To help you navigate this transition, this article sums up actionable tips on how you can adapt your guest journey to the new reality.
New Automation Standards Due to The Corona Pandemic
New, strict hygiene regulations and safety protocols are at the centre of the many changes hotels have to make when they reopen. These changes will transform the guest journey as we know it. You want to provide your guests with optimal service during the booking, pre-stay, in-stay, and post-stay phase. Read on to learn more about what has changed and how you can respond to it. Spoiler alert: We predict that automation and process optimization will define new standards for the hospitality industry.
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Revfine is a knowledge platform for the hotel, hospitality and travel industry with marketing, technology and revenue management tips to optimize revenue.