|
|
 |
 |
|
|
|
|
|
| Casino Industry - United States *
|
| Position
|
Up to 1500 Slots **
|
1500-3000 Slots **
|
3000+ Slots **
|
|
| General Manager
|
148
|
165
|
195
|
| -
|
AGM
|
60
|
85
|
100
|
| Financial Controller
|
55
|
98
|
145
|
| Director Human Resources
|
55
|
75
|
90
|
| Employment Manager
|
38
|
47
|
60
|
| Director Marketing
|
68
|
84
|
106
|
| Director Table Games
|
78
|
94
|
140
|
| Cage Manager
|
48
|
62
|
70
|
| Director Hotel Operations
|
70
|
78
|
110
|
| Slot Manager
|
65
|
82
|
114
|
| Casino Manager
|
60
|
74
|
92
|
| Director Security
|
55
|
60
|
72
|
| Director Surveillance
|
58
|
65
|
85
|
| Director Food & Beverage
|
72
|
90
|
104
|
| Credit Manager
|
44
|
60
|
75
|
|
* $1,000s U.S. median salaries.
** Due to the fact that casino hotels in the U.S. may have thousands of rooms or less than 100 rooms,
we determined our salary survey by number of slot machines.
Variables taken into consideration:
1. riverboat or land-based operation
2. casino company vs. hotel with casino operation
|
CommentsCasino operations revenues were affected dramatically in
almost all regions following the September 11th incident. Revenues have increased in the first quarter of 2002 by comparison to their fall
2001 lows. Profit results are all over the board and it will take a while
for the dust to settle as companies deal with buy out costs, merger costs and everyone’s favourite
buzz word “restructuring”.
The state of Nevada announced a record breaking $9.5 billion in total earnings from gamblers
for the year 2000-2001. This despite an “economic turndown”, and increased competition. Fewer
“MegaResort” openings compared to the last few years can be viewed as either a positive or negative
factor.
The year of “Merger Mania” is over . . . leaving the playing field divided between a few key players.
The result is that now the industry is being controlled by a very few companies. Corporate cultures
are in a state of flux as new operations and philosophies are incorporated. With a smaller number of
companies controlling the majority of casinos, expansion and development takes on some new twists.
To “grow” a company, will no longer mean acquiring one or two casinos, it will involve an entire
portfolio of casinos . . . many of which are in jurisdictions in which they already operate.
New York State seems to be a development hot spot with everyone clammering for a stake in the
action. Development plans with various companies and tribes are moving forward based on government
rulings. Internationally we see areas of Eastern Europe such as Ukraine opening up. Smaller casinos
with 10-20 tables and few machines can be opened quickly as there is no need for a great cash
draw to set up.
Salaries remained fairly stagnant in all areas. Restructuring and mergers seemed to have
had the biggest affect.
Management and Communications expertise take precedence over skills when candidates are being
sourced.
We anticipate increases in salaries in California, Atlantic City and New York States due to
opening projects. The opening of California casinos and its higher salaries will cause a flow of
employees from Vegas to California — a 2001 “California Gold Rush”.
Canadian Gaming has flourished. However, competition from within Canada and the US is changing
the playing field. More emphasis will have to be placed on quality of operations in Food and Beverage,
Entertainment and cost controls.
In the UK, regulations are changing. South America is an area that is being opened cautiously
despite being considered as the next “boom spot” not too long ago.
In Australia, gaming revenues are continuing to grow again despite a downturn in the economy.
While the number of casinos is not increasing, earnings have been strong at the majority of the
casinos with good indications they will continue.
|
Last Roll
Future success is about “going above and beyond”.
The business is built on customer satisfaction, we need to spend time and energy focussing on the
primary component — The Customer! Loyalty programs and player tournaments are ideas to focus on
the customer. They are the ones who “pay the bills.” Don’t forget them!
|
|
|
 |
 |
 |
 |
|
