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HOTEL MANAGER DUTIES AND RESPONSIBILITIES: 1. Assists General Manger in the overall running of the hotel by participating in the decision-making related to the hotel policy, philosophy, directions, goals and objectives and by taking appropriate action for their implementation as directed. 2. Oversees the performance of the Rooms Division (exercising supervision over Rooms Division Manager, Front Office Manager, Executive Housekeeper, Guest Services Manager, Security Manager, IT Manager and Chief Engineer). Provides guidance and assistance in the execution of their responsibilities and helps them set their respective departmental objectives. 3. Directs and controls all subordinate in Rooms associates to ensure that all day-today operational matters are handled on time and guest expectations are met. 4. Co-ordinates in conjunction with the Sales & Marketing Department the preparation and implementation of annual packages or special promotions regarding guest rooms. 5. Ensures the implementation and maintenance of operations equipment and linen par stocks in the concerned departments and oversees inventory taking and control. 6. Assists in the preparation of the hotel's annual budget; more specifically prepares; monitors and controls the budgets of the Rooms Division. 7. Participates in the preparation of the annual business plan in the approved corporate format, including explanations, comparison analysis and variances. 8. Reviews operational reports daily. 9. Maintains and efficient administration by preparing and submitting operational reports on time. 10. Reviews the property status with the individual department heads under his/her responsibility to ensure that the quality and service standards are maintained throughout. 11. Reviews the guest ratings and follows up accordingly to correct problem areas. 12. Monitors the guests' correspondence for the hotel and ensures that any problems/shortcomings are quickly identified and resolved, with feedback given to the guest accordingly. 13. Actively and regularly interacts with guests, associates and management colleagues, individuals outside the hotel, but not limited to current and potential clients, owning company representatives, suppliers, competitors and other members of the local community. 14. Ensures that the hotel is managed and run in compliance with all governmental requirements. 15. Reviews all managers' performance under his/her responsibility at least once every year. 16. Coaches, counsels, disciplines and develops subordinate associates. In addition to the above-mentioned job responsibilities, to comply with all instructions of the Supervisor/Departmental head, in order to complete all the work of the Department/the Company.

Ashok Sharma -

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